[lug] latest on American ISP (colocation woes)

[B Giles]

The latest on the American ISP defies belief.

I was finally able to pick up my system late last week.  The owner greeted 
me and tried to keep my business, helpfully pointing out that once they 
learned that my system wasn't responding (even though the network would have 
remained dark.... hmm...) they hooked up a monitor and keyboard and told it 
to proceed through an FSCK and it was now up and would I please stay?

No.

Anyway, I got a statement from them today.  I learned that my credit card 
has been charged for two months of service, on the 3 and 6th.  On the third 
I was charged for service from 7/21 to 8/20... despite the fact that most of 
that period was spent in the dark after the unannounced move.

On the sixth, after verbally leaving an unambigious message that no further 
charges on my credit card were authorized, I was charged for service from 
8/21 to 9/20.

These charges haven't been reversed, even though I yanked the system due to 
nonperformance.  (Again, I got the mail today, even though the charge went 
through on the 6th and there's a statement date of the 10th.)

Needless to say I am not pleased.  The charge on the third... shit happens, 
they're busy, I understand.

But the charge on the 6th was far outside of the norms of standard practices 
and, to me, proves that this company can't be trusted.  So I'm not going to 
cry over spilled milk, I'm going to treat it like the criminal fraud that it 
appears to be and report fradulent activity on my credit card.  That means 
filing out the fraud paperwork and having a new CC issued.

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