[lug] Request/bug tracking systems--suggestions for small team

[Zan Lynx]

We used Mantis for a while.  We liked it because it was open source PHP
and we edited the code to link into our CVS and a few other things.

Right now we're using @Task which is a proprietary Java web application.
I believe you can license it to run it on your own hardware or have them
host one for you.  @Task does task, issue(bug,change request,etc),
resource tracking and project planning.

I would avoid Bugzilla.

On Fri, 2008-02-15 at 13:50 -0700, Vince Dean wrote:
> Our small software team needs some sort of bug/request
> tracking system.
> 
> This is a small, in-house team of 3 developers who would be
> the main users of the system.  We could almost get away with
> a spreadsheet to track and prioritize our tasks, but we need
> something that is easily shared among us, probably web-based.
> It needs to be free, and relatively easy to install and
> administer.
> 
> This does not need to be be usable by a larger user community.
> Some reports might be useful for our managers, but this is
> secondary.  We mostly need to manage priorities among ourselves
> and make sure issues are not forgotten.  We need to
> track the basic facts about a task:  priority, status, description,
> assigned-to, subsystem, etc., with reports sorted by those
> attributes.
> 
> We don't require close linkage to the source code.  We don't
> necessarily need to associate a request with the code changes
> it caused.
> 
> When we needed source control, Subversion was an obvious choice:
> widely used, free, well-respected, all the features we might
> need, but not too hard to use.  A "safe" consensus choice.
> 
> Are there any equally obvious choices for request tracking?
> 
> One suggestion is Trac.  Would that meet my requirement for
> a well-established, versatile and relatively light-weight
> system?  I understand it can be closely integrated with
> Subversion.
> 
> Our administrators use WREQ to track trouble tickets.  I'm not sure
> that's what we need, because I have a hunch that tracking system
> administration requests is not quite the same as tracking software
> bug/feature requests, but I can't say why.
> 
> Suggestions?
> 
> Thanks,
> Vince
-- 
Zan Lynx <zlynx at acm.org>
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