[lug] Fwd: TEKsystems Job Opportunities

[Jeffrey Haemer]

If you call Chris, tell him I sent you. :-)

---------- Forwarded message ----------
From: Green, Christopher <chgreen at teksystems.com>
Date: Thu, Apr 29, 2010 at 11:06 AM
Subject: RE: TEKsystems Job Opportunities
To: Jeffrey Haemer <jeffrey.haemer at gmail.com>


 Jeff,



Sorry for the delay.  Thanks for your help.  Unfortunately I won’t be able
to make the meeting tonight.  Below I have left the job description.



Position Description

The Managed Hosting Support Analyst will be a key component of a team that
will deliver world-class support of mission critical payment infrastructure
solutions to our Fortune 1000 clients.


This will include 24x7 operations support of current Managed Hosting
customers, as well as installation support of new customer environments. The
candidate will also assist with the ongoing refinement of hosted service
offerings, and help maintain processes and procedures necessary to ensure
the quality of service and compliance with service level agreements (SLAs).

Another important aspect of this position will be the ability to work
effectively with third-party hosting partners, and their engineering and
support organizations.

Successful candidates will have experience in System/Network Administration
and customer support.

Specific Responsibilities in Operations Support will include:

New Customer Environment Implementations

Coordinate with hosting providers and CyberSource Professional Services on
build out, handoff, and go-live.

 Define and test system and application level checks and monitoring with
hosting provider.

Define and test internal SLA monitoring.

Continually work with hosting providers to improve efficiency, and reduce
the ?time to go-live?.

New Business

Assist with evaluating and implementing new third party products and
services.

Assist with benchmarking new custom products, including the integration of
any partner solutions.
Incident Response and Resolution Management

Respond to customer incidents via automated monitoring alerts, hosting
provider incident reports, internal trouble tickets, and customer phone
calls, e-mails, or web requests.

Ensure the creation, qualification, and resolution or proper escalation, of
trouble tickets for the Managed Hosting customer base.

*Additional Job Info: *

Qualifications A Bachelors degree, or equivalent work experience. 5+ years
of industry experience with a minimum of 3 years of Linux system
administration experience, including experience with open source operating
systems. Redhat or CentOS experience is preferred. 3+ years of MS Server
administration experience preferred. 3+ years of experience in a direct
customer or operations support role. 2+ years JBoss administration or strong
J2EE container knowledge in WebSphere, Web logic, etc. 2+ years of MySQL
experience in a production environment preferred. Other skills or experience
that the ideal candidate will possess: Shell scripting, encryption tools and
processes, data security, MS SQL, Java, SiteScope monitoring, VMware.
Ability to communicate effectively with all levels of customer, internal
staff and management, and third party support organizations. Ability to
provide consistent, professional, courteous support over the phone, working
directly with customers and third party support organizations to identify
and resolve technical issues. This will include assisting with conference
calls to provide status updates during critical customer outages. Familiar
with the implementing process and tools in the ITIL framework. Experience
with trouble ticketing systems, ticket assignment, and ticket management.
Due to 24x7 operations support requirement, must be able to work a flexible
schedule to include weekends, nights, and holidays, including on call
rotation. Duties of onboarding customers: New Customers- build environment,
load applications, performance testing and disastery recovery testing
Existing Customers and Maintenance- train/mentor mid level admins,
monitoring/troubleshooting, baseline builds, configure and automate
processes PCI, Credit card standards are a huge plus





*Chris Green, **Recruiter
*8700 Turnpike Dr Ste 400, Westminster, CO 80031
888.317.9163 T 303.412.2727
F 303.412.2219




-- 
Jeffrey Haemer <jeffrey.haemer at gmail.com>
720-837-8908 [cell],  @goyishekop [twitter]
http://seejeffrun.blogspot.com [blog],
http://www.youtube.com/user/goyishekop [vlog]
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