[lug] DSL service

[Chris M]

>At 08:04 PM 11/13/1999 -0700, you wrote:
>>Interesting how they can say no network outages, kinda like saying 
>>you invented a perpetual motion machine.
>>
>>"Our integrated solution guarantees you'll access the Internet the 
>>first time and every time - with no busy signals or network 
>>outages!"
>>
>>Guaranteeing no network outages?  BS.
>>
>>Chris
>
>	All that means is that they'll give you a refund for whatever 
>downtime they DO have.  It probably won't even be that much...
>
>
>John


Uhh, no. IANAL.  But guaranteeing I'll access the Internet "every 
time" without mention of any disclaimer is binding.  Someone can have 
a lot of fun with this. That's what the USA is all about these days.

Providing a Service Level Agreement (SLA) with 100% uptime AND 
performance rebates is another matter entirely.  We do those all the 
time for key customers. It is nothing more than intent though, you 
can't guarantee anything unconditionally.

Chris
Peak to Peak Internet
http://www.peakpeak.com
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: text/enriched
Size: 1065 bytes
Desc: not available
URL: <http://lists.lug.boulder.co.us/pipermail/lug/attachments/19991114/021e12c8/attachment.bin>