[lug] ViaWest and passwords

[Nate Duehr]

On Tue, Nov 28, 2000 at 10:27:37PM -0700, Ian Hall-Beyer wrote:
> Does anyone know of a good SDSL provider/ISP combo? My current line
> provider is Jato, who are in severe financial straits right now, and I
> hear Covad isn't doing much better, which basically leaves
> Verio/Northpoint. Ideally, I'm looking for someone who has good security
> practices, and a billing department with a clue. I'm alos looking at
> Sprint ION.

Rhythms.  (www.rhythms.net)

Used 'em now for quite a while.  They seem to have their you-know-what
together.  

I get e-mail notifications of outages in advance when they
know about them, even for routine maintenance. 

They had a multi-customer outage (the only one I've experienced in over a 
year -- not exactly the kind of service my friends with Qwest/USWest
report to me... heh...) repaired in 20 minutes this last Saturday on
the holiday weekend after I called it in.  

(I was the first person to report the outage, the DSLAM had stopped 
responding completely and had to be rebooted.)

If I unplug my DSL router, they CALL me to make sure I know my circuit
is down.  

Incredible customer service.

Not the cheapest, but you get what you pay for.  

-- 
Nate Duehr <nate at natetech.com>

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