[lug] Internet Access

[Mark Horning]

Sean Reifschneider wrote:
> 
> On Wed, Jan 24, 2001 at 04:38:14PM -0700, Kyle Moore wrote:
> >I can't believe it.
> >I can't get DSL...
> 
> Yeah, join the club...  Our problem isn't range, it's QWest stupidity.
> We ordered this 1Mbps line in November so we could distribute KRUD via
> it.  It was supposed to be Dec 11, but they lost the order.  Twice.
> The line finally came up and they got me the account information last
> week.
> 
> Problem was, they had dropped the ball on the "Office" pack (required
> for a static IP).  I called again last week about it, they said it
> would be up today and then I could order the static IP.
> 
> Today, instead of the office pack, they apparently just created a new
> regular DSL account for us.  As of 7pm, the office pack still wasn't
> in.
> 
> Totaled, including spending an hour on the phone telling they they had
> exhausted their opportunities to fix it, we've spent over 4 hours on the
> phone to them.
> 
> Unfortunately, the last guy I spoke with couldn't answer my question
> as to wether this was residual USWest incompetence, or if QWest was
> striving hard to surpas the old records.
> 

Sounds like it's time to fire off those letters to the
PUC, FCC and the top clown over at qworst.

-- 

Mark Horning
rip6 at rip6.net