[lug] OT: ATT Broadband service interruptions?

[D. Stimits]

John Dollison wrote:

> I agree, but this is the first time I've ever had to convince the tech
> support guy that it's a HARDWARE problem!  Usually I hear "That's a linux
> problem", "That's a Windows problem", or "Whatever it is, it's not OUR
> problem."


Back when my HP inkjet died, it took me probably half an hour of 
answering questions, getting interrupted if I tried to get a word in 
edgewise. When they finally asked if I had rebooted and such, I got a 
chance to say "it burst into flames and burned up, filling the entire 
room with smoke and ozone". They only made me answer a couple more 
questions, and skipped the windows stuff after that. But it was over 
half an hour on the phone before I was even allowed to tell them that 
went up in flames.

D. Stimits, stimits AT attbi.com