[lug] Colocation recommendations: strike American ISP

[B Giles]

Hi all,

There's periodically requests for colocation referrals on this ML, and I've 
suggested American ISP in the past.

Strike that.

They decided to move their facilities from Lakewood to downtown Denver 
without bothering to tell the colocated customers.  They claim they sent out 
a notice on the Friday immediately prior to the move, but I (and apparently 
others) never got it.  Not that it matters much - given such short notice 
few people could perform the myriad tasks required before a substantial 
move.

But wait, it gets worse!  They not only pulled the plug without any notice, 
they aren't responding to repeated telephone calls or email!  It's been a 
full week since the initial attempts to contact them, almost 10 days since 
they pulled the plugs, and still nothing!

I guess they are too busy helping the dialup users running Windows 95 to 
bother with people who actually entrusted computers to them, who pay a hell 
of a lot more than the dialup users every month for bandwidth and power, and 
who are facing serious business problems because they've "gone dark" for 
nearly 10 days now.  Too busy to even allow us access to our boxes so we can 
use these development environments, etc.

Then there's the whole issue of what businesses can legitimately do on their 
own servers.  How many contracts have been breached because of lost 
connectivity, because of lost access to material on the servers, or even 
because of lost control over the servers themselves.  (Exactly who moved 
these servers, anyway?)

So it should come as no surprise that I retract my earlier recommendation 
for these clowns, and suggest everyone stay well clear of them in the 
future.

Bear

_________________________________________________________________
Tired of spam? Get advanced junk mail protection with MSN 8. 
http://join.msn.com/?page=features/junkmail