[lug] Comcast internet installer

[Zan Lynx]

On Sun, 2003-11-30 at 08:59, Richard Hollos wrote:
> Thought you might find this entertaining.
> 
> Last week a Comcast installer came to my Dad's house to install high speed
> internet. My Dad has a Windoze and Suse dual boot machine. The installation
> (with Windoze) went fine, but when the installer rebooted, she noticed the
> dual boot option at startup. When she tested the download speed it was
> slower than usual. She then concluded that the connection was slower because
> it was a dual boot system. Then she noticed that the hard drive had more
> than one partition. She then said that the partitioning is probably making
> the downloading slower. My brother informed her that this was impossible.
> She was incredulous.
> 
> Where do they get these people?

Dumb, indeed.

What they should be doing is what the Speakeasy installer did when he
did my IDSL: use a company provided laptop.  His laptop had all the
diagnostic tools installed and all the router/bridge setup software.  It
made the installation easy for him, I'm sure, and he didn't have to
worry about my equipment at all.  The installer also seemed like a
bright guy with more than a day or two of training.  Probably not true
about cable installers :-)
-- 
Zan Lynx <zlynx at acm.org>
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