[lug] Bug tracking systems

[Bear Giles]

Another difference is that bugs should be unique, request tracking often 
isn't.

For example, a bug might have rendered 01/01/00 as 01/01/;0.  You could 
have multiple reports, but they should be combined into a single bug 
regarding date handling.  Once fixed, the bug should never return.

In contrast you might have a local policy that whoever replaces the 
toner in the print opens a "trouble ticket" on it.  That ticket is 
closed when the new toner cartridge is put in the cabinet under the 
printer.  This "problem" may occur a dozen times per year, and you can't 
merge it by buying one cartridge to serve three printers.

Bear