[lug] RT?

[Matt James]

LUGies,

Does anyone on this list use RT (Request Tracker) by Best Practical?  I'm
looking at possibly implementing this system at my new job which does not
currently use any type of issue tracking system.  What a headache. I'd like
to know the pros and cons of this system and maybe some pointers on how to
get started with it.  The online documentation WIKI looks broken to me so
I'm turning to this group for some guidance.  

TIA

Matt James
Network Administrator
ABC Sign Products