[lug] Randomize Alias mapping with postfix

[Nate Duehr]

Hugh Brown wrote:

> I think at this point in a support organization's lifecycle folks usu. introduce a ticketing system (e.g. RT).  
> 
> If a ticketing system is more trouble than it's worth in your situation, you could probably have the alias point at a program which could choose who to send it to based on whatever algorithm you choose.

Ticketing systems also are the masters of "unintentional side-effects" 
in both management and technical roles, but especially in management 
planning and long-range corporate goals.

(The ticket system regularly becomes the business "driver" of metrics, 
instead of the humans supposedly thinking about the company goals and 
values.)

Their use as possible future planning tools, and the typical manger's 
propensity to "enjoy" the supposedly "hard numbers" that come from them, 
as a key driver in the organization's long-range planning -- should be 
carefully evaluated before deployment.

The more crap the ticketing system can track for your management team, 
the more crap they have to sift through -- would be the layman's way of 
putting it.

Nate