[lug] Request/bug tracking systems--suggestions for small team

[Ben Whaley]

Vince,

I bet the real developers on this list will have a lot more insight
here, but a couple of my favorites are JIRA (not free but relatively
cheap and widely used) and Mantis (free, simple and pretty great).

- Ben


On Fri, Feb 15, 2008 at 1:50 PM, Vince Dean <vdean at ucar.edu> wrote:
> Our small software team needs some sort of bug/request
>  tracking system.
>
>  This is a small, in-house team of 3 developers who would be
>  the main users of the system.  We could almost get away with
>  a spreadsheet to track and prioritize our tasks, but we need
>  something that is easily shared among us, probably web-based.
>  It needs to be free, and relatively easy to install and
>  administer.
>
>  This does not need to be be usable by a larger user community.
>  Some reports might be useful for our managers, but this is
>  secondary.  We mostly need to manage priorities among ourselves
>  and make sure issues are not forgotten.  We need to
>  track the basic facts about a task:  priority, status, description,
>  assigned-to, subsystem, etc., with reports sorted by those
>  attributes.
>
>  We don't require close linkage to the source code.  We don't
>  necessarily need to associate a request with the code changes
>  it caused.
>
>  When we needed source control, Subversion was an obvious choice:
>  widely used, free, well-respected, all the features we might
>  need, but not too hard to use.  A "safe" consensus choice.
>
>  Are there any equally obvious choices for request tracking?
>
>  One suggestion is Trac.  Would that meet my requirement for
>  a well-established, versatile and relatively light-weight
>  system?  I understand it can be closely integrated with
>  Subversion.
>
>  Our administrators use WREQ to track trouble tickets.  I'm not sure
>  that's what we need, because I have a hunch that tracking system
>  administration requests is not quite the same as tracking software
>  bug/feature requests, but I can't say why.
>
>  Suggestions?
>
>  Thanks,
>  Vince
>  --
>  Vince Dean
>  SIPS Operations Manager - Center for Limb Atmospheric Sounding
>  HIRDLS Program
>  University of Colorado at Boulder
>  3450 Mitchell Lane, Bldg. FL-0
>  Boulder, CO 80301
>  Phone: (303) 497-8077
>
>
>
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