[lug] Boulder Community Health 19572 IT Service Desk

[Robert Racansky]

One more, not Linux related, but . . .

If any of you know anybody at Boulder Community Health who can get my
job application past the HR screeners, it would be much appreciated.

Thanks.


https://pm.healthcaresource.com/CS/bch/#/job/628

Service Desk Support Analyst I

Boulder Community Health · IT Service Desk
Boulder, CO
Clinical Professional/Technical/Support
Full-time, Nights- 10 hour shifts, Sun - Wed 10:00PM - 6:00AM
Posted 11/20/2017
Req # 19572

POSITION SUMMARY

This position will provide technical support to Service Desk
customers.  You will model a high standard for customer service while
responding to requests for technical assistance by phone, email or
through the Service Desk ticketing system.  You will escalate more
complex or systemic issues to the Service Desk Lead.  Contribute to
the knowledgebase effectiveness by recommending content additions.
Responsible for troubleshooting and resolving desktop
hardware/software incidents.  Identifies, researches, and resolves
technical problems, in person, via phone, or using in-house desktop
support tools.  Participate in mentoring and knowledge sharing
activities to improve your effectiveness and knowledge.  Works under
the supervision of the IT Service Desk Manager and in conjunction with
all IT staff to support the systems at Boulder Community Hospital.

JOB QUALIFICATIONS

Education or Formal Training

A Bachelor's in Computer Science, Information Technology, or other
technical field is preferred and/or 1 years of prior Service Desk or
hands-on desktop support experience.  A combination of education and
work experience is acceptable.