[lug] Re: [clue-tech] Qwest DSL download speed reduced

[Ken MacFerrin]

bof wrote:
> Hello,
> 
> I've noticed today that my download speed has been limited to about 64 
> kB/s. I've been paying Qwest for their 1.5 Mb service, so a call to 
> their tech support revealed that somehow my account was changed to a 
> 640K one, altho I would continue to be billed for 1.5 Mb.
> 
> As usual, corporate America could not explain how this happened, but the 
> tech rep did reset the account back to what I had been paying for.
> 
> So I am posting this FWIW as an alert to other users to make sure that 
> they are getting what they pay for.
> 
> BOF

I've had this happen a few times with Comcast too..  I'm on their 
"premium" tier but more than once my cable modem has been pushed the 
normal tier firmware config..  Of course the billing department has 
always been right on track with billing for premium..
-Ken