[lug] Linux call center programs?

[Shannon Johnston]

As a linux user in a M$ environment I've done quite a bit of research on
this matter.
I think my most promising lead was Applix. They've got a ticket-tracking
system called iHelpdesk.

I've yet to find a linux client for that system, but the ray of hope is
that Applix is very active in the development of linux apps. This is
done under a separate company called VistaSource. They own and operate
CoSource.com and SmartBreak.com.(I can't get cosource.com to come up.)

About 2 weeks ago I did managse to find a download for the iHelpdesk for
linux (at least that's what it said) but the FTP server hosting it was
down. It was 206.138.127.145.

VistaSource has Applixware, an office suite that might have the
iHelpdesk functions built in.

Shannon





On Thu, 2002-05-09 at 09:18, Riggs, Rob wrote:
> I keep thinking that Bugzilla could be abused for this purpose pretty well.
> 
> -----Original Message-----
> From: Crawford Rainwater [mailto:crawford.rainwater at itec-co.com]
> Sent: Wednesday, May 08, 2002 10:39 PM
> To: clue-tech at clue.denver.co.us
> Cc: lug at lug.boulder.co.us
> Subject: [lug] Linux call center programs?
> 
> 
> I cannot recall which email list I saw this past
> topic brought up, but I will ask anyhow.
> 
> Any recommendations on a Linux call center and
> trouble ticket type of program system that is
> presently out there?  Something like Remedy
> (as one that is M$ based) basically that can be
> a customized some.
> 
> Thanks in advance.
> 
> --- Crawford
> 
> The I.T.E.C. Company
> P.M.B. 146
> 368 South McCaslin Boulevard
> Louisville, CO 80027 USA
> (303) 604-2550 (voice)
> (866) 604-2550 (toll free)
> (303) 664-0036 (fax)
> http://www.itec-co.com
> 
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