[lug] Have Internet providers been discussed recently?

Thu Sep 13 07:41:41 MDT 2012

I feel your pain.

I would talk to your neighbors to see if they are experiencing issues.   I
had the same issue at my house where it was working then one day it kept
dropping packets and disconnecting intermittently.  This went on for two
weeks.  I spoke with one of my neighbors and they were having the same
issues.

I finally got a tech to come to the house only the issue wasn't happening
at the time.  It helps that this tech had been in multiple positions at the
company so he new his stuff also that I had spoken with my neighbors and
they had the same issue.  He was able to pinpoint the issue to
an intermittent tap shelf which they finally traced down and repaired.

But I had to go thru lots of headache and phone trouble shooting to get
them to realize it wasn't anything in my house.

On Thu, Sep 13, 2012 at 8:33 AM, Davide Del Vento <
davide.del.vento at gmail.com> wrote:

> AFAIK, you can subscribe a basic cable and get a discount on the internet.
> For some internet plans the discount is higher than the cost of basic cable.
> I second the DIY suggestions, don't even try their support.
> For me, their internet is just great (I have the 12Mbits downstream plan),
> but as you know, with cable internet it depends on your neighbors. What do
> you mean "intermittent and poor"? You may want to debug it yourself and try
> to figure out if the problem is in your cabling, in how much your neighbors
> are downloading or if it's really "their service" (which I find hard to
> believe, since it works great for me). Another thing to consider: are you
> sure you're not been throttled because of overuse of your account?
> All I said is for residential, not business, plans.
> Cheers,
> Davide
>
> On Wed, Sep 12, 2012 at 11:53 PM, Gary Hodges <gary.hodges at noaa.gov>wrote:
>
>> Hmmm.  Just checked pricing.  The cheapest business is about $12 more
>> per month than what I have now.  Speeds look about the same, though
>> business might be a bit quicker upstream.  I could drop limited basic
>> cable ($20) and still come out ahead.  Which reminds me...
>>
>> I read somewhere that getting Comcast Internet automatically gets you
>> limited basic cable.  I don't think that is a planned feature, it's just
>> how it is.  Or at least how it was presented wherever I read it.  Anyone
>> know if that is true?
>>
>>
>> On 09/12/2012 03:21 PM, Dan Ferris wrote:
>> > When I was living in Longmont I had Comcast Business. The difference
>> > between business and residential is very striking.
>> >
>> > Dan
>> >
>> > On 9/12/2012 2:30 PM, Steven A Hart wrote:
>> >> I'm sure alot of us feel your pain concerning Comcast. When I bought a
>> >> new home I struggled with the same thing and ended up sticking with
>> >> Comcast but only for network. I looked into other options and long
>> >> story short, Comcast was the only one who could offer me the network
>> >> speed required for my wife and I. We started out with the dreaded
>> >> triple-play package and knocked it down to just network. Cable TV and
>> >> comcast phone were simply wastes for me.
>> >>
>> >> When dealing with Comcast, make your life much more simple and don't
>> >> have a tech come out unless there is a real technical issue that needs
>> >> troubleshooting. If it's just start/stop of service, use of their
>> >> crappy cable boxes, etc, find the nearest Comcast office and walk in
>> >> the door. I think that most of us can handle connecting coax cables in
>> >> our own homes.
>> >>
>> >> Just some thoughts....best of luck with the situation!
>> >>
>> >> Steve
>> >>
>> >> On 09/12/2012 02:21 PM, Gary Hodges wrote:
>> >>> Comcast has upset me enough I'm ready to bail on them.  Service was
>> >>> great for years, but for about 3 months it has been intermittent, and
>> >>> poor when it does work.  Twice I have scheduled appts, leaving work
>> >>> 3-hours early.  When scheduling I was exceedingly explicit that I
>> >>> wouldn't have a phone because the Internet wasn't working.  They were
>> no
>> >>> shows at both appts because no one answered when the tech called.
>> >>> Ugggg!  I better get the $20 missed appt credit for both of those.
>> >>>
>> >>> I've done some searching for other providers, but thought I'd run the
>> >>> question by lug before making calls.  In the end I'll probably just
>> >>> stick with Comcast, but I told my wife it is now up to her to work
>> with
>> >>> them.  She said she doesn't talk to tech support people.  Maybe I'll
>> >>> give my son the phone number.
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>
>
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-- 
Jeff Sowders

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jsowders at tendrilinc.com

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