[lug] Have Internet providers been discussed recently?
Gary Hodges
gary.hodges at noaa.gov
Thu Sep 13 08:13:48 MDT 2012
I'm pretty sure my Internet problems are not the result of anything at
my house. About three months ago it was down for about six hours. I
finally called and heard a recording that work was being performed in my
area. Ever since the Internet goes down at least once a day, and often
several times. When it is functioning, it is often not good enough for
my VOIP phone to work. That can be dead for weeks at a time. These
outages can range from a few minutes to all day. One of the last times
I picked up the phone to call Comcast, I again heard the same "work in
your area" recording. There might have been a little improvement after.
At least our home phone has worked most of the time since.
About two years ago I redid all the cabling in my house. Bought really
nice cable, high quality connectors, and borrowed a super sweet crimp
tool from a colleague. I really don't think the problem is in my house,
but I suppose that is always a possibility. Haven't polled any
neighbors yet, but will do so when the opportunity presents.
On 09/13/2012 07:41 AM, Jeff Sowders wrote:
> I feel your pain.
>
> I would talk to your neighbors to see if they are experiencing issues.
> I had the same issue at my house where it was working then one day it
> kept dropping packets and disconnecting intermittently. This went on
> for two weeks. I spoke with one of my neighbors and they were having
> the same issues.
>
> I finally got a tech to come to the house only the issue wasn't
> happening at the time. It helps that this tech had been in multiple
> positions at the company so he new his stuff also that I had spoken with
> my neighbors and they had the same issue. He was able to pinpoint the
> issue to an intermittent tap shelf which they finally traced down and
> repaired.
>
> But I had to go thru lots of headache and phone trouble shooting to get
> them to realize it wasn't anything in my house.
>
>
> On Thu, Sep 13, 2012 at 8:33 AM, Davide Del Vento
> <davide.del.vento at gmail.com <mailto:davide.del.vento at gmail.com>> wrote:
>
> AFAIK, you can subscribe a basic cable and get a discount on the
> internet. For some internet plans the discount is higher than the
> cost of basic cable.
> I second the DIY suggestions, don't even try their support.
> For me, their internet is just great (I have the 12Mbits downstream
> plan), but as you know, with cable internet it depends on your
> neighbors. What do you mean "intermittent and poor"? You may want to
> debug it yourself and try to figure out if the problem is in your
> cabling, in how much your neighbors are downloading or if it's
> really "their service" (which I find hard to believe, since it works
> great for me). Another thing to consider: are you sure you're not
> been throttled because of overuse of your account?
> All I said is for residential, not business, plans.
> Cheers,
> Davide
>
> On Wed, Sep 12, 2012 at 11:53 PM, Gary Hodges <gary.hodges at noaa.gov
> <mailto:gary.hodges at noaa.gov>> wrote:
>
> Hmmm. Just checked pricing. The cheapest business is about $12
> more
> per month than what I have now. Speeds look about the same, though
> business might be a bit quicker upstream. I could drop limited
> basic
> cable ($20) and still come out ahead. Which reminds me...
>
> I read somewhere that getting Comcast Internet automatically
> gets you
> limited basic cable. I don't think that is a planned feature,
> it's just
> how it is. Or at least how it was presented wherever I read it.
> Anyone
> know if that is true?
>
>
> On 09/12/2012 03:21 PM, Dan Ferris wrote:
> > When I was living in Longmont I had Comcast Business. The
> difference
> > between business and residential is very striking.
> >
> > Dan
> >
> > On 9/12/2012 2:30 PM, Steven A Hart wrote:
> >> I'm sure alot of us feel your pain concerning Comcast. When
> I bought a
> >> new home I struggled with the same thing and ended up
> sticking with
> >> Comcast but only for network. I looked into other options
> and long
> >> story short, Comcast was the only one who could offer me the
> network
> >> speed required for my wife and I. We started out with the
> dreaded
> >> triple-play package and knocked it down to just network.
> Cable TV and
> >> comcast phone were simply wastes for me.
> >>
> >> When dealing with Comcast, make your life much more simple
> and don't
> >> have a tech come out unless there is a real technical issue
> that needs
> >> troubleshooting. If it's just start/stop of service, use of
> their
> >> crappy cable boxes, etc, find the nearest Comcast office and
> walk in
> >> the door. I think that most of us can handle connecting coax
> cables in
> >> our own homes.
> >>
> >> Just some thoughts....best of luck with the situation!
> >>
> >> Steve
> >>
> >> On 09/12/2012 02:21 PM, Gary Hodges wrote:
> >>> Comcast has upset me enough I'm ready to bail on them.
> Service was
> >>> great for years, but for about 3 months it has been
> intermittent, and
> >>> poor when it does work. Twice I have scheduled appts,
> leaving work
> >>> 3-hours early. When scheduling I was exceedingly explicit
> that I
> >>> wouldn't have a phone because the Internet wasn't working.
> They were no
> >>> shows at both appts because no one answered when the tech
> called.
> >>> Ugggg! I better get the $20 missed appt credit for both of
> those.
> >>>
> >>> I've done some searching for other providers, but thought
> I'd run the
> >>> question by lug before making calls. In the end I'll
> probably just
> >>> stick with Comcast, but I told my wife it is now up to her
> to work with
> >>> them. She said she doesn't talk to tech support people.
> Maybe I'll
> >>> give my son the phone number.
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>
> --
> Jeff Sowders
>
> 865.414.4935 Cell
>
> jsowders at tendrilinc.com <mailto:jsowders at tendrilinc.com>
>
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