[lug] RHEL6 USB and network issue
Steven Hart
steven.hart at Colorado.EDU
Mon Nov 11 19:34:27 MST 2013
Thanks for the info Maxwell! It's definitely pointed me in the right
direction. I could find no option to turn off the 3x power for the usb
in the bios and upon further reading, for the 3x to work, you are
supposed to load up a specific driver. I'm going to assume that feature
is turned off for now. But I did find this link:
http://ubuntuforums.org/archive/index.php/t-2111223.html
And it seems that if you set IOMMU to ENABLED in the bios the problems
disappear using Ubuntu. They even mention the board I have so I'm
hopeful but when working with RHEL I've found that a little skepticism
is warranted.
I'm trying this now but need to head out soon so I'll let the install
run and test it tomorrow morning. A 12 hour work day is long enough for me.
Thanks for the help and I'll be sure to post my progress in case anyone
else runs into this similar issue.
cheers
Steve
On 11/11/2013 06:27 PM, Maxwell Spangler wrote:
> Here are two suggestions, both related to BIOS/UEFI configuration:
>
> First, is exactly your issue on exactly your motherboard:
>
> http://unix.stackexchange.com/questions/72625/why-is-usb-not-working-in-linux-when-it-works-in-uefi-bios
>
> Second, my guess related to USB power:
>
> This motherboard says it has proprietary features that let it provide
> 3x USB power (presumably 1500ma instead of 500ma).
>
> So maybe this guys onto something? The USB system might think it's
> got an issue with the power use.
>
> http://paulphilippov.com/articles/how-to-fix-device-not-accepting-address-error
>
> I would try turning off any 3x USB Power features in the BIOS,
> rebooting, and see what happens as well.
>
> Keep us posted.
>
> On Mon, 2013-11-11 at 17:42 -0700, Steven Hart wrote:
>> Tried it out and got no change in behavior. Exact same errors and
>> still no working keyboard and mouse.
>>
>> Steve
>>
>> On 11/11/2013 05:32 PM, Vishal Verma wrote:
>>
>>> I'd try disabling the autosuspend at this point:
>>>
>>>
>>> # echo -1 > /sys/module/usbcore/parameters/autosuspend
>>>
>>>
>>> And reboot.
>>>
>>>
>>> -Vishal
>>>
>>>
>>> On Mon, Nov 11, 2013 at 5:23 PM, Steven Hart
>>> <steven.hart at colorado.edu <mailto:steven.hart at colorado.edu>> wrote:
>>>
>>> # while :; do lsusb -v > /dev/null; done
>>>
>>>
>>> results in repeated messages like before: "device descriptor
>>> read/64, error -32"
>>>
>>> the keyboard and mouse still do not work.
>>>
>>> # cat /sys/module/usbcore/parameters/autosuspend
>>>
>>> returns: "2"
>>>
>>> Thanks for the help! This one is driving me nuts.
>>>
>>> cheers
>>>
>>> Steve
>>>
>>>
>>>
>>> On 11/11/2013 05:16 PM, Maxwell Spangler wrote:
>>>
>>>> On this motherboard, the AMD SB950 chip provides USB 2.0/1.1
>>>> ports and two separate Etron EJ168 chips provide USB3.0/2.0 ports.
>>>>
>>>> Your problem could be the RHEL 6 kernel's drivers putting the
>>>> AMD USB2 ports into suspend mode. It's probably not doing so
>>>> on the Etron ports which makes the Etron ports work while the
>>>> AMD ports don't. If you boot into BIOS and the USB2 ports that
>>>> further suggests the hardware works but that it's the kernel
>>>> driver that is the source of your problems.
>>>>
>>>> If you execute this
>>>>
>>>> # while :; do lsusb -v > /dev/null; done
>>>>
>>>> Do the USB2 keyboard and mouse peripherals work properly?
>>>>
>>>> What does
>>>>
>>>> # cat /sys/module/usbcore/parameters/autosuspend
>>>>
>>>> return?
>>>>
>>>> If the loop above resolves your problem, boot with a kernel or
>>>> module option to disable the usbcore autosupend function and
>>>> things should work better.
>>>>
>>>> If not, tell us more.
>>>>
>>>> Cheers,
>>>>
>>>> On Mon, 2013-11-11 at 16:37 -0700, Steven Hart wrote:
>>>>> Another oddity is that when the keyboard and mouse are plugged
>>>>> into USB2 ports, they work fine in the system BIOS and on the
>>>>> grub screen. Once booted into the OS (even single user) I get
>>>>> the above message and they stop working.
>>>>>
>>>>> Cheers
>>>>>
>>>>> Steve
>>>>>
>>>>> On 11/11/2013 03:55 PM, Steven Hart wrote:
>>>>>
>>>>>> Motherboard = Gigabyte GA-990FXA-UD3
>>>>>> OS = RHEL 6 workstation 64 bit
>>>>>>
>>>>>> PROBLEM 1: When I have the USB keyboard and mouse plugged
>>>>>> into any USB2 port, they do not work and RHEL6 says:
>>>>>>
>>>>>> device descriptor read/64, error -32
>>>>>>
>>>>>> When I plug the keyboard into the USB3 slot, it works
>>>>>> normally. I need the USB2 ports to work. I get the same
>>>>>> thing when I try a USB flash drive as well.
>>>>>>
>>>>>> PROBLEM 2: I can't get the on-board NIC to work. I have the
>>>>>> network settings set manually and correctly as they work on
>>>>>> my other 55 RHEL6 clients for my subnet. ifconfig shows the
>>>>>> correct IP but no packets visible. ethtool sees a link
>>>>>> connected, that it's gig speed, and that it's full duplex.
>>>>>> That being said, you can't ping the system and the system
>>>>>> can't ping out.
>>>>>>
>>>>>> I usually have very good luck with Gigabyte motherboards
>>>>>> right out of the box with RHEL6 but this one is pissing me
>>>>>> off. I have a feeling it's a setting in the BIOS but I've
>>>>>> tried the optimized defaults as well as just using the legacy
>>>>>> settings instead of the UEFI settings.
>>>>>>
>>>>>> Any ideas on this would be greatly appreciated.
>>>>>>
>>>>>> Cheers
>>>>>>
>>>>>> Steve
>>>>>> --
>>>>>> Steve Hart
>>>>>> Systems Administrator
>>>>>> Colorado Center for Astrodynamics Research
>>>>>> University of Colorado Boulder
>>>>>> Steven.Hart at colorado.edu <mailto:Steven.Hart at colorado.edu>
>>>>>> (303)492-8109 <tel:%28303%29492-8109>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> Web Page:http://lug.boulder.co.us
>>>>>> Mailing List:http://lists.lug.boulder.co.us/mailman/listinfo/lug
>>>>>> Join us on IRC:irc.hackingsociety.org <http://irc.hackingsociety.org> port=6667 channel=#hackingsociety
>>>>>
>>>>> --
>>>>> Steve Hart
>>>>> Systems Administrator
>>>>> Colorado Center for Astrodynamics Research
>>>>> University of Colorado Boulder
>>>>> Steven.Hart at colorado.edu <mailto:Steven.Hart at colorado.edu>
>>>>> (303)492-8109 <tel:%28303%29492-8109>
>>>>> _______________________________________________
>>>>> Web Page:http://lug.boulder.co.us
>>>>> Mailing List:http://lists.lug.boulder.co.us/mailman/listinfo/lug
>>>>> Join us on IRC:irc.hackingsociety.org <http://irc.hackingsociety.org> port=6667 channel=#hackingsociety
>>>>
>>>> --
>>>> Maxwell Spangler
>>>> ========================================================================
>>>> Linux System Administration / Virtualization / Development /
>>>> Computing Services
>>>> Photography / Graphics Design / Writing
>>>> Fort Collins, Colorado
>>>> http://www.maxwellspangler.com
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> Web Page:http://lug.boulder.co.us
>>>> Mailing List:http://lists.lug.boulder.co.us/mailman/listinfo/lug
>>>> Join us on IRC:irc.hackingsociety.org <http://irc.hackingsociety.org> port=6667 channel=#hackingsociety
>>>
>>> --
>>> Steve Hart
>>> Systems Administrator
>>> Colorado Center for Astrodynamics Research
>>> University of Colorado Boulder
>>> Steven.Hart at colorado.edu <mailto:Steven.Hart at colorado.edu>
>>> (303)492-8109 <tel:%28303%29492-8109>
>>>
>>>
>>> _______________________________________________
>>> Web Page: http://lug.boulder.co.us
>>> Mailing List: http://lists.lug.boulder.co.us/mailman/listinfo/lug
>>> Join us on IRC: irc.hackingsociety.org
>>> <http://irc.hackingsociety.org> port=6667 channel=#hackingsociety
>>>
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> Web Page:http://lug.boulder.co.us
>>> Mailing List:http://lists.lug.boulder.co.us/mailman/listinfo/lug
>>> Join us on IRC: irc.hackingsociety.org port=6667 channel=#hackingsociety
>>
>> --
>> Steve Hart
>> Systems Administrator
>> Colorado Center for Astrodynamics Research
>> University of Colorado Boulder
>> Steven.Hart at colorado.edu <mailto:Steven.Hart at colorado.edu>
>> (303)492-8109
>> _______________________________________________
>> Web Page:http://lug.boulder.co.us
>> Mailing List:http://lists.lug.boulder.co.us/mailman/listinfo/lug
>> Join us on IRC: irc.hackingsociety.org port=6667 channel=#hackingsociety
>
> --
> Maxwell Spangler
> ========================================================================
> Linux System Administration / Virtualization / Development / Computing
> Services
> Photography / Graphics Design / Writing
> Fort Collins, Colorado
> http://www.maxwellspangler.com
>
--
Steve Hart
Systems Administrator
Colorado Center for Astrodynamics Research
University of Colorado Boulder
Steven.Hart at colorado.edu
(303)492-8109
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